Receptionist and Customer Service TransUnion

What We’ll Bring:

Zambia Receptionist and Customer Service
The Receptionist is operating from the Front Office and is the first contact with clients/customers. The person is responsible for maintaining and building the image of TU. The person is responsible maintaining a friendly clean environment and for promoting good relationship with customers consistent with TU objectives. The person is responsible for planning, controlling and attending to Individuals/Corporates calling or visiting the offices and for attending to the customers in a professional manner, referring customers to the relevant staff for attendance.
The Customer Care Officer (Front Office) will collaborate closely with the Bookkeeper and Customer Care Executives

What You’ll Bring:

Working under pressure

Excellent communication skills

Report writing – Excel and working with various systems

Tertiary diploma

Impact You’ll Make:

Responsibilities:

• Maintaining and ensuring the reception environment is in good state and appearance at all times.
• Receiving visitors and attending to visitors – referring them to the appropriate departments. WFH (Receiving calls, maintaining register and referring calls to appropriate departments/or staff working on case)
• Maintaining a register of all visitors – in and out and in the format approved.
• Assisting visitors to complete TU questionnaire for credit report requests and advising on the required attachments and submitting to processing staff.
• Assisting with interpreting credit report information to customers requiring assistance and advising on the dispute procedure if necessary.
• Issuing receipts for CR payments or TU certificates
• Allocating tickets
• Reporting
• Receiving mail and maintaining a register for in- coming and out -going mail.
• Make bookings for staff travel and or for presentations
• Ensuring that mineral water is available for visitors and staff.  Ensuring that the mineral water dispenser is working and is switched off at end of day every day.
• Ensuring COVID measures are in place at front office

TransUnion Job Title

Administrator II, Admin Support