Program Assistant, Zambia
About Viamo
Mobile technology is revolutionizing how organizations engage with their end-users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. Moreover, the organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.
Viamo connects individuals and organizations using digital technology to make better decisions.
With more than 35 million people reached in 2021 alone, we are well on our way to meeting our goal of reaching 50 M people annually by 2023.
About the role
The Program Assistant will be part of our implementation team in the Southern Africa Region, Zambia Office. You will ensure that every project is implemented to the delight of our clients who deeply care about the impact of projects. In this role, you will work with a wide range of different clients from the health, education, agriculture, financial inclusion sectors, and many more. You will support these organizations in the design and implementation of mobile and digital engagement projects across channels (IVR, SMS, USSD, WhatsApp) and lead the implementation of the following Viamo products:
- Digital Surveys
- Digital Campaigns
- Digital Training
This position is contingent on successful signature of an impending contract.
Key Responsibilities
Client Management
- Lead the design and launch effective mobile engagement projects using the Viamo platform. This includes working with clients to set expectations on what success looks like, clear roles and responsibilities of the client and Viamo and understanding the type of reporting the client is expecting.
- Facilitate training, content development and validation workshops in collaboration with clients and content specialists/consultants where necessary.
- Advise clients in optimizing content and strategies to achieve maximum user engagement, using Viamo’s best practices for each product
- Supervise qualitative and quantitative user research and conduct field testing of solutions when needed.
- Monitor project results. recommend changes to improve performance, and communicate them with the client and project stakeholders on a regular basis.
- Deliver insights to clients by analyzing data and creating narrative and analytical reports.
Submit your CV and Application on Company Website : Click Here
Closing Date : 5th June, 2023.
