Food and Beverage Manager Care Stars Services (Recruitment Agency)

Food and Beverage Manager open to Local and Expatriates

Our Client a Four-Star Hotel and Safari is seeking to recruit a Food and Beverage Manager

FOOD AND BEVERAGE MANAGER

– Developing and Maintaining Budgets

– Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.

– Maintains a positive cost management index for kitchen and restaurant operations.

– Utilizes budgets to understand financial objectives.

– Leading Food and Beverage Team

– Manages the Food and Beverage departments (not catering sales).

– Supervises and manages employees. Manages all day-to-day operations.

– Understands employee positions well enough to perform duties in employees’ absence.

– Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

– Oversees all culinary, restaurant, beverage and room service operations.

– Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

– Provides excellent customer service to all employees.

– Responds quickly and proactively to employee’s concerns.

– Provides a learning atmosphere with a focus on continuous improvement.

– Provides proactive coaching and counseling to team members.

– Encourages and builds mutual trust, respect, and cooperation among team members.

– Monitors and maintains the productivity level of employees.

– Develops specific goals and plans to prioritize, organize, and accomplish work.

– Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

– Sets clear expectations with the employees and team leaders and verifies that appropriate rewards are given if expectations are exceeded.

– Ensuring Exceptional Customer Service

– Provides excellent customer service.

– Responds quickly and proactively to guest’s concerns.

– Understands the brand’s service culture.

– Drives alignment of all employees, team leaders and managers to the brand’s service culture.

– Sets service expectations for all guests internally and externally.

– Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

– Verifies all banquet functions are up to standard and exceed guest’s expectations.

– Provides services that are above and beyond for customer satisfaction and retention.

– Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

– Serves as a role model to demonstrate appropriate behaviors.

– Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.

– Managing and Conducting Human Resource Activities

– Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

– Conducts performance reviews in a timely manner.

– Promotes both Guarantee of Fair Treatment and Open-Door policies.

– Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

– Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

– Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities

– Complies with all corporate accounting procedures.

– Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

– Analyzes information and evaluates results to choose the best solution and solve problems.

– Drives effective departmental communication and information systems through logs, department meetings and property meetings.

– Perform other reasonable job duties as requested by Supervisors.