Fintech IT Operations Manager MTN Zambia

The key responsibilities for this role include but not limited to the following:

Ensures optimal performance of all MTN Mobile Money platforms, integrations with third parties and in-house developed applications;
Ensures maximum Service Availability of all MTN Mobile Money products and services through effective management of IT Operations staff, Vendor and Partner resources;
Ensures effective, optimal service operations through scheduled maintenance, service request management, incident management, problem management, change management, patching and upgrades, backups and restoration;
Drives the optimization of the MTN MoMo platforms through continuous improvement of implementation existing implementations;
Supports the System Architecture and Product Owner functions through review and critique of proposed solutions, enhancements or service evolution;
Supports the Product, Finance and Revenue Assurance functions in identifying the cause of and correcting financial anomalies;
Escalates systemic limitations or design flaws internally and to Group Technology, to ensure the resolution across all MTN Mobile Money Operations;
Ensure adherence to the Group Technology strategy and assist in the creation of the OpCo tactical plan, in line with the business goals;
Performs vendor governance through valuation of performance against contractual obligations (e.g. SLA’s). Regularly meets and engages vendors to ensure their output meets MTN Mobile Money expectations;
Designs ensures the approval of and implement Processes and Standard Operating Procedures relating to Technology Operations;
Provides career development support for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with the Chief Information Officer and Human Resources.
Candidate Requirements

Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
4-year degree in Computer Science, Software Engineering, or a related field;
Service Management certification in ITIL v4 or COBIT 5 is an added advantage;
Minimum of 5 years’ relevant experience in a similar position with at least 2 years in a managerial role;
Member of ICTAZ and experience in Fintech, Banking or Financial Services is preferred;
Experience working in a global/multinational enterprise and ability to work with diverse cultures.
Women are strongly encouraged to apply

Hand delivered or posted applications will not be accepted and closing date for accepting applications is 28/12/2023.

Note: that only shortlisted candidates will be contacted.