Spectrum Credit is currently seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. If you thrive in providing exceptional service and enjoy resolving customer inquiries, we welcome you to be part of our dedicated customer service team.
Key Responsibilities:
1. Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
2. Assist customers in navigating products, services, and resolving issues to ensure satisfaction.
3. Handle and resolve customer complaints, maintaining professionalism and empathy.
4. Educate customers on company policies, procedures, and product features.
5. Document and update customer interactions in the CRM system.
6. Collaborate with other departments to escalate and resolve complex issues.
7. Ensure customer information confidentiality and adhere to data protection regulations.
8. Strive to meet or exceed customer satisfaction goals and performance metrics.
9. Continuously stay informed about company products, services, and industry trends.
10. Provide feedback to management for process improvements based on customer feedback.
Requirements:
- Excellent communication and interpersonal skills.
- Problem-solving abilities with a customer-centric approach.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Familiarity with CRM software and proficiency in basic computer skills.
- Patience, resilience, and a positive attitude in challenging situations.
- Previous customer service experience preferred.
Closing Date : 10th February, 2024.
