JOB SUMMARY
Reporting to the Back Office Unit Head. This individual is responsible for the performance and efficient daily operations of the system administration unit in the department.
JOB SPECIFICATIONS
- Act as day-to-day owner and administrator for core corporate applications, providing end-user assistance, training and troubleshooting as required; supporting the operations team to manage existing systems, including upgrades, patches and changes.
- Manage all the system requirements including but not limited to the creation of new products, merging or phasing out in the core banking system
- Continuous updating of systems and controls for FCC to minimize operational risks and help with the documentation of process flows and End-user manuals for business use.
- Maintenance of various core elements of Flexcube-Interest rates, exchange rates, Calendar dates, Year-end procedures etc.
- Managing and coordinating user testing of application changes.
- Trouble shooting in the system to ensure continuous system capability improvements and product setups.
- Password reset and change role maintenance
- Records Management-UAT testing, change role forms, application of changes in the live environment.
- Monitor the system daily and respond immediately to security or usability concerns
- Work with end users to find solutions for system issues and propose new developments.
- Respond to and resolve help desk requests
- Ensure that client information is protected and secured against fraud by enforcing access rights and verification levels
- Provide after-hours support for Infrastructure related emergencies as well as occasional weekend maintenance
- Define and document best practices and support procedures
- Any other tasks as assigned
MINIMUM ENTRY REQUIREMENTS
- Grade 12 Certificate and/or equivalent (with Mathematics)
- Degree in Business or Computer related Courses from a recognised university.
- 2 – 3 years experience
OTHER SKILLS AND ATTRIBUTES
- Financial industry knowledge and working experience.
- Must have Flexicube experience
- Knowledge of clearing rules and operation of the internal clearing system.
- Good communication skills.
- Strong interpersonal skills to build relationships with staff.
Suitable candidates must send their applications to careers@bayport.co.zm with the position applied for as the email subject, attaching their current CVs and professional/academic certificates.
The closing date for receiving applications is 10th April 2024. Only shortlisted candidates will be contacted.
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