Front Desk Administrator – Hospitality Business
Job Overview:
We are looking for a dedicated and professional Front Desk Administrator to join our hospitality team. The successful candidate will serve as the first point of contact for our clients, handling all modes of communication including phone calls, emails, and social media inquiries. Additionally, the role includes assisting with procurement tasks to ensure the smooth operation of our hospitality services. This position requires excellent communication skills, organizational abilities, and a friendly demeanor.
Key Responsibilities:
Client Communication: Serve as the first point of contact for our clients, providing exceptional customer service. Respond to client inquiries promptly and professionally via phone, email, and social media platforms.
Information Management: Maintain accurate and up-to-date records of client communications and transactions. Ensure the confidentiality and security of client information.
Procurement Assistance: Support procurement processes, including liaising with suppliers, assisting with order placement, tracking deliveries, and verifying receipt of goods.
Appointment Scheduling: Coordinate and schedule appointments, reservations, or services for clients as required.
Document Handling: Prepare, manage, and file documents related to front desk operations and procurement activities.
Issue Resolution: Address and resolve client concerns or complaints efficiently and report any escalated issues to the appropriate management level.
Collaboration: Work closely with other departments to ensure a seamless client experience and efficient internal operations.
Feedback Collection: Gather client feedback to identify areas of improvement and contribute to service enhancement initiatives.
Administrative Support: Perform various administrative tasks as needed, such as data entry, inventory management, and preparing reports.
Required Skills and Qualifications:
Education: High school diploma required; associate or bachelor’s degree in hospitality, business administration, or related field preferred.
Experience: Proven experience in a front desk role or client service position, preferably in the hospitality industry.
Communication Skills: Excellent verbal and written communication abilities, with proficiency in handling multiple communication channels.
Organizational Skills: Strong organizational and multitasking skills, with the ability to prioritize tasks effectively.
Interpersonal Skills: Friendly and professional demeanor, with the capacity to build positive relationships with clients and team members.
Technical Proficiency: Competence in using office software, including word processing, spreadsheets, and email, along with the ability to learn new software as needed.
Problem-Solving: Effective problem-solving skills, with the ability to handle client issues diplomatically.
Attention to Detail: Keen attention to detail and accuracy in all aspects of work.
